Mail, SMS and WhatsApp Automation

Reach your customers again at the right moment. Build the flow once and it runs for every customer by itself.

Your cart is waiting now
A short reminder day 1
A discount code for you day 3

Measured in the panel 128 Sent 74 Opened 21 Clicked

What do the automations do?

You set up the messages that reach a customer at the right moment once, then forget them. And you see which flow actually works from the numbers the panel records — not from guesswork.

Abandoned cart

Follow up on abandoned carts, step by step

The series ships ready in the panel: an instant reminder when the cart is left, a short message a day later, a discounted offer on day three. Steps, timings and channels are all yours to change.

Abandoned cart series

Your cart is waiting now
wait 1 day
Reminder — short message day 1
wait 2 days
A discount code for you day 3

The series ships ready in the panel: instant reminder, wait, discounted second offer. You can change the steps and timings.

Triggers

What goes out on which event is already defined

Cart abandoned, new sign-up, order received, being prepared, shipped and order completed are all built in. Turning a flow on or off is enough — no code and no separate marketing tool.

Built-in triggers

These events are already defined in the panel. Turning a flow on or off is enough — no code, no separate tool.

Three channels

Email, SMS and WhatsApp in one flow

You pick the channel per step: the first reminder by email, the second by SMS, the third on WhatsApp. No three tools, three invoices and three separate lists to keep.

The same flow across three channels

Email SMS WhatsApp

You pick the channel per step: the first reminder by email, the second by SMS, the third on WhatsApp.

Measurement

Do not guess what it earns — measure it

For every flow, how many were sent, opened, clicked and unsubscribed is recorded separately. Open and click rates, a 30-day series and the best performing flows are shown in the panel, so you compare what works with numbers.

Measured in the panel

128 Sent 74 Opened 21 Clicked

Sends, opens, clicks and unsubscribes are recorded per flow; rates and a 30-day series are shown in the panel. You compare which flow works with numbers instead of guesses.

AI drafting

Describe the series and let it be drafted

Describe the series you want in a sentence and the steps, waits and message drafts are prepared. Nothing is sent until you approve it.

"Build a three-step series for people who abandon their cart"

1 · Reminder email — now
2 · SMS — after 1 day
3 · Discount code — after 3 days

Approve and publish

You describe what you want and the flow is drafted for you. Nothing is sent until you approve it.

Consent

Consent and opt-out, handled for you

Nothing goes out on a channel without consent. Every message carries an opt-out link and whoever leaves drops off the list automatically — you do not track the legal side by hand.

Consent and opt-out

Email consent given
No SMS consent

Unsubscribers drop off the list

Nothing is sent on a channel without consent. Every message carries an opt-out link and anyone who leaves drops off the list automatically — a legal requirement, handled for you.

Three channels, three separate setups

The same flow can go out on all three channels, but their setups and rules differ. Here is each one on its own.

Email

You start sending before you have set anything up

You can enter your own SMTP details; if you do not, order and automation mail goes out from the SUSOFTECH server in your store’s name. No notification is lost to "SMTP was never configured". You edit the template in the panel.

Email Your own SMTP or the SUSOFTECH server

With no SMTP entered, mail does not fail — it goes out from the SUSOFTECH server in your store’s name
Sends join a queue that works itself off while the panel is open
You edit the template in the panel; the variables fill themselves

The commonest problem with email is that notifications never go out at all because SMTP was never set up. The SUSOFTECH server steps in and sends the message under your store’s name; once you enter your own SMTP, sending moves back there.

SMS

The panel draws the line between consented and not

An order notification needs no consent, a marketing message does — and you do not track that line yourself. A delayed reminder goes to whoever left a basket or a payment step, but only to registered customers who consented. Whether it arrived shows in the deli

SMS NetGSM · approved sender header

Sending, delivery reports and balance are followed on one screen
Marketing SMS only reaches registered customers who gave consent
A delayed reminder to whoever left a basket or a payment step

SMS separates two things: an order notification needs no consent, a marketing message does. The panel draws that line itself, and a marketing SMS never even joins the queue for a guest checkout. Whether the message arrived is visible in the delivery report.

You connect your WhatsApp number from one screen

Sending needs a template Meta has approved; you create it in the panel and follow the approval in the same place. Because connecting a number runs through a signed bridge, your access token never moves to another domain.

WhatsApp Meta Cloud API · approved template

You connect your number from one screen, with no technical setup
You submit the template from the panel and follow its approval
Your access token stays with your store

Sending on WhatsApp needs a template Meta has approved; you create it in the panel and follow the approval in the same place. Connecting a number runs through a signed bridge — your access token never moves to another domain.

Customers you already won drift away quietly

Finding a new customer costs far more than bringing back an existing one.

A shop owner checking a message on their phone

Email · SMS · WhatsApp Three channels from one flow

Sent, opened, clicked Counted in the panel rather than guessed

Abandoned carts

No reminder reaches the visitor who added to cart and left, so the sale never closes.
Sending messages by hand

Bulk lists are built manually and go out after the moment has passed.
Stuck on one channel

Email alone means low open rates and messages that never land.

How it works at

Turn on a ready flow, adjust the wording, publish.

1- Choose a flow

Cart recovery, order confirmation, shipping notice, birthday and win-back flows arrive ready.
2- Pick the channel

Send the same flow by email, SMS or WhatsApp — or more than one.
3- Set the timing

You decide after how many hours, how many times and under what condition it sends.
4- Measure the result

See how many orders each flow produced and rewrite the copy accordingly.

What you gain

A flow built once works like a salesperson who never takes a day off.

Lost carts come back

A reminder and a small incentive close part of the unfinished orders.

No team needed to send

Building lists, scheduling and sending leave your hands.

You reach the right channel

Critical notices by SMS/WhatsApp, campaigns by email.

Customers stay informed

Order and shipping notices go out automatically, so support load drops.

Setting up an automation takes minutes

Open a ready-made scenario in one click, or describe what you want in a sentence. No code, no separate tool, no agency.

Setup

Two ways in, both landing in the same place

Abandoned cart, welcome and shipping-update series ship ready in the panel — you just switch them on. Want your own? Describe it in a sentence and the steps, waits and message drafts are prepared. Either way the result is a DRAFT: you edit the wording, approve

Ready-made Abandoned cart series Welcome series Shipping updates

or

Tell the AI “Build a 3-step cart series”

1A draft is prepared
2You edit the wording
3You approve it

Flow is live

There are two ways in: open a ready-made scenario in one click, or describe what you want in a sentence. Both produce a draft — nothing is sent until you approve it.

Related features

Campaign and Coupon Tools

Set up the discounts your automation will send.

Explore

Loyalty Points

Reward the customer who comes back.

Explore

Upsell and Cross-sell

Suggest add-ons to the returning customer.

Explore

Win back the orders you are losing.

Open your free store and publish the cart recovery flow today.

Open Your Free Store Build Your Plan